Shipping & Returns

Shipping Policy

Thank you for visiting and shopping at Great American Popcorn Company.

100% Satisfaction—Guaranteed

First things first. We want you to have a delightful experience, and your complete satisfaction is our #1 priority. So we back up the quality of every product we sell with an unconditional guarantee: If you are not 100% satisfied, please call our customer service staff at 1-877-777-5676, or email us. We’ll provide you a replacement or a refund. It’s that simple, and it’s our promise to you.

Quality Matters

Great American Popcorn Company is a family-owned and operated company. From day one, we’ve insisted on using only the best quality ingredients and cooking processes. Our non-GMO corn is sourced exclusively from American family farms, and we pop that corn fresh daily. We enjoy making high-quality products, and we take pride in everything we produce. We know you’ll taste the difference.

Our Customers Know Best

Throughout this website, you’ll find hundreds of reviews from customers like you. We have done our best to please each and every one of them, and we hope to do the same for you. Either way, please let us know how we’re doing!

Shipping Policy

Shipment processing time

Most orders placed before 3PM CST will be shipped the same day. All our popcorn flavors are made to order so be aware that there is a small chance your order will not ship out the same day you place it. But rest assured we are working tirelessly to get your delicious, fresh popcorn delivered to your door. Depending on our retail store volume, some orders may not be shipped or delivered on weekends or holidays.

If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number are usually active within 24 hours.

Damages
Great American Popcorn Company is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Returns / Refund Policy

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Thirty (30) days or less must have elapsed since your order was placed.

Shipping

To return your product, you should mail your product to:

Great American Popcorn Company
Attn: Returns
110 S. Main St.
Galena, IL, 61036

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping items over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.

1-877-777-5676

It looks like you’re ordering a lot. Call us to receive a discount!